• Shipping & Delivery
• Returns & Replacements
• Guarantees & Warranties
• Your Right of Cancellation
• Viewing Orders
• Updating Account Information

Shipping & Delivery

Shipping and delivery fees are automatically calculated for each order and are based on the weight and destination of the order. Postage is always first-class and recorded signed so your order will require a signature on receipt. We keep most items in stock but if your order is out of stock, we will advise you at the earliest possible time.

Returns & Replacements

Shoe exchanges will be accepted on the condition that the shoes have only been worn to test for good fit. Shoes should only be tried on a clean carpeted surface for long enough to determine whether they are a good fit. Both soles and uppers must be in a perfect condition to qualify for a return or replacement.. All returns must be in an identical condition to which they were supplied by us and be authorised in advance of their return by The Swing Dance Company Limited. Please contact us before returning any items, in the case that replacement shoes are required, additional information supplied will ensure that replacement shoes are dispatched at the earliest convenience. All returns must be sent back to us within 7 days of receipt. We do not pay for return post and cannot be held responsible for any goods that may be mislaid during return. There will be no additional postage charge for sending out a replacement.
Any “special order” shoes that have been ordered to a clients specific specification cannot be returned, at the time of ordering it will be made clear when “special order” shoes are being ordered.
We are confident that you will be happy with your order and the service you received. However if you do require a refund, and the returns policy has been followed, we would be happy to offer a full refund. The cost of returning and appropriately insuring the goods in transit until satisfactory receipt at the company will be borne by the customer not The Swing Dance Company Limited.
If you do wish to return goods to us, the following information must be enclosed with the returned goods. Failure to include the following information may result in the refund process taking longer or in some circumstances being rejected.

• • Original Order number
• • Your name
• • Your contact details (including a daytime contact number)
• • A brief description of the goods being returned
• • A brief reason for returning the goods
• • Whether you would like a replacement or a refund

 The customer will be required to return the goods to the company before a refund can be processed. As soon as we receive the goods we will action your request. Where a refund has been requested, we will credit your credit/debit card. If you would like further information on our returns policy, please contact our customer service team.

Guarantees & Warranties

For items that are faulty on receipt, please send the item to the address below, along with a covering letter stating the fault and the following information. Failure to include the following information may result in the refund process taking longer or in some circumstances being rejected. We will contact the relevant manufacturer who will inspect the item and, at their discretion, repair, replace or return the item to us if they feel there has been no manufacturing fault.

 

Your Right of Cancellation

You have the right to cancel at any time up to 7 days after you receive the goods. To exercise your right of cancellation, you must give written notice to us by hand, post or through the contact us form on our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient. Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns Address Section of this page. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Once you have notified us that you are cancelling the order we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

Viewing Orders

To view current or completed orders login to your account and you will be see a dashboard, your most recent orders will be displayed here but if you wish to view all your orders then click on "My Orders" on the left hand side.

 

Updating Account Information

To update your account information login into "My Account" and use the menu on the left hand side to update your account information.